Trust & safety
We verify what can be verified, and we are honest about what cannot. Here is exactly what each badge means.
What we verify
Identity
Government ID matched to a selfie before anyone sells.
Kitchen permit
A valid home-kitchen permit on file, re-checked at expiry.
Payout account
A verified bank account through Stripe, so money is traceable.
What we don't verify
Verification is not a guarantee. A home kitchen is not a commercial one, and you should order accordingly.
- We check that a permit exists and is valid. We do not inspect kitchens ourselves.
- We don't rate taste - that's what reviews are for.
- A home kitchen handles many foods in one space. We cannot certify any dish free of cross-contamination.
- We don't lab-test nutrition. Chef figures are estimates.
Severe allergies
If a mistake could send you to hospital, message the chef before ordering and decide for yourself. We surface allergens, but a home kitchen cannot guarantee their absence.
Home-kitchen permits, in plain terms
Selling food cooked at home usually requires some form of registration with the local health or municipal authority, rather than a full commercial-kitchen licence.
What's required - and what's allowed - varies by region and changes over time. Always check what applies where you cook.
DINERO requires a valid permit on file before anyone can sell, and adds its own checks on top.
| Typically covers | DINERO also requires |
|---|---|
| A registered home-kitchen permit | Identity verification on top of the permit |
| Periodic permit renewal | Auto-pause when a permit lapses |
| An ingredient and allergen label | Structured allergen data, not free text |
| Only lower-risk foods | Allergen declaration on every dish |
| Sometimes a cap on yearly sales | Transparent earnings, tracked automatically |
This is a general summary, not legal advice. Requirements vary by region and change over time.
Cooking live
Many chefs stream their kitchen while they cook. What you see is live, not a recording.
It's optional for chefs, but the ones who do it tend to earn more trust - and more orders.
- Streams are never saved or replayed.
- No customer is ever on camera.
- A chef can stop streaming anytime.
How your money is protected
- 1
Held, not charged
At checkout your card is authorised. Nothing is taken until the chef accepts.
- 2
Charged on accept
When the chef confirms they'll cook it, the payment is captured.
- 3
Released after delivery
The chef is paid 48 hours after delivery, leaving room to resolve any issue.
If a chef never accepts, you're never charged. Full stop.
See something wrong?
If a dish, a chef, or a kitchen worries you, tell us. We read every report.
We respond within 24 hours.